Leadership                   Sample course outlines 
           and                           
           Management   
                                        The leadership and management training courses are all designed to develop and extend 
                                        the essential skills that new or existing managers need in order to perform their role 
                                        effectively.  
                                         
                                        Practical ‘real life’ case studies - based on current issues facing leaders and managers in 
                                        health and social care - are fully integrated into the learning experience.  
                                         
                                         
                                          Sample Course 1                                              Sample Course 2 
                                          Becoming a Manager                                           Managing Stress and Developing Resilience 
                                           
                                                •    What makes a good manager?                             •    What is resilience? Understanding 
                                                •    An introduction to the knowledge,                            the professional context 
                                                     skills and attributes managers need                    •    How resilient are you? 
                                                •    Management versus leadership:                          •    What does a resilient manager look 
                                                     what’s the difference?                                       like? (And what is the impact on 
                                                •    Leadership models, methods and                               staff of managers who lack 
                                                     application in health and social care                        resilience?) 
                                                •    Managing yourself                                      •    Sharing strategies you currently 
                                                •    Managing others                                              adopt 
                                                •    Managing meetings                                      •    Developing techniques and tools to 
                                                                                                                  build resilience 
                                                                                                                   
                                          Sample Course 3                                              Sample Course 4 
                                          Advanced Skills for Managers                                 Developing Effective Teams and Working 
                                                                                                       Relationships  
                                                •    The social work leadership toolkit                     •    Understanding your team’s 
                                                •    360° feedback for social work                                dynamics 
                                                     managers                                               •    Who does what? Roles, rules and 
                                                •    Supporting staff development                                 rituals in teams and organisations 
                                                     through regular appraisal                              •    Is everyone involved? Inclusion and 
                                                •    Ensuring a positive workplace culture                        exclusion in a team 
                                                •    ‘Doing the right thing’: professional                  •    How to build a more effective team 
                                                     judgement under pressure                               •    Developing and sustaining effective 
                                                •    The art of the difficult conversation:                       teams 
                                                     giving (and receiving) constructive                    •    Providing support to teams in 
                                                     feedback                                                     difficulty 
                                                •    Skills for resolving relationship                      •    Running a successful team day 
                                                     difficulties in the workplace