LEADING AND MANAGING FRAMEWORK
     Leading                                                      Managing
            SCANNING                                               PLANNING
     •	Identify client and stakeholder needs and priorities.      •	Set short-term organizational goals and performance 
     •	Recognize trends, opportunities, and risks that affect       objectives.
      the organization.                                           •	Develop multi-year and annual plans.
     •	Look for best practices.                                   •	Allocate adequate resources (money, people, and 
     •	Identify staff capacities and constraints.                   materials). 
     •	Know yourself, your staff, and your organization —         •	Anticipate and reduce risks.
      values, strengths, and weaknesses.                          organizational outcome: Organization has defined results, 
     organizational outcome: Managers have up-to-date, valid      assigned resources, and an operational plan.
     knowledge of their clients, the organization, and its 
     context; they know how their behavior affects others.                ORGANIZING
      FOCUSING                                                    •	Ensure a structure that provides accountability and 
                                                                    delineates authority.
     •	Articulate the organization’s mission and strategy.        •	Ensure that systems for human resource management, 
     •	Identify critical challenges.                                finance, logistics, quality assurance, operations, 
     •	Link goals with the overall organizational strategy.         information, and marketing effectively support the 
                                                                    plan.
     •	Determine key priorities for action.                       •	Strengthen work processes to implement the plan.
     •	Create a common picture of desired results.                •	Align staff capacities with planned activities.
     organizational outcome: Organization’s work is directed by   organizational outcome: Organization has functional 
     well-defined mission, strategy, and priorities.              structures, systems, and processes for efficient 
                                                                  operations; staff are organized and aware of job 
            ALIGNING/ MOBILIZING                                  responsibilities and expectations.
     •	Ensure congruence of values, mission, strategy,             IMPLEMENTING
      structure, systems, and daily actions.
     •	Facilitate teamwork.                                       •	Integrate systems and coordinate work flow.
     •	Unite key stakeholders around an inspiring vision.         •	Balance competing demands. 
     •	Link goals with rewards and recognition.                   •	Routinely use data for decision making.
     •	Enlist stakeholders to commit resources.                   •	Coordinate activities with other programs and sectors.
     organizational outcome: Internal and external                •	Adjust plans and resources as circumstances change.
     stakeholders understand and support the organization’s       organizational outcome: Activities are carried out 
     goals and have mobilized resources to reach these            efficiently, effectively, and responsively.
     goals. 
      INSPIRING                                                           MONITORING & EVALUATING
                                                                  •	Monitor and reflect on progress against plans.
     •	Match deeds to words.                                      •	Provide feedback.
     •	Demonstrate honesty in interactions.                       •	Identify needed changes.
     •	Show trust and confidence in staff, acknowledge            •	Improve work processes, procedures, and tools. 
      the contributions of others.                                organizational outcome: Organization continuously updates 
     •	Provide staff with challenges, feedback and support.       information about the status of achievements and 
     •	Be a model of creativity, innovation, and learning.        results, and applies ongoing learning and knowledge.
     organizational outcome: Organization displays a climate of 
     continuous learning and staff show commitment, even 
     when setbacks occur.