Victorian concessions
       A guide to discounts and services for eligible households in Victoria
       Accessible
                            OFFICIAL
      To receive this document in another format, phone 1800 658 521, using the National 
      Relay Service 13 36 77 if required, or email Concessions 
      .
      Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
      © State of Victoria, Australia, Department of Families, Fairness and Housing, July 
      2021.
      Except where otherwise indicated, the images in this document show models and 
      illustrative settings only, and do not necessarily depict actual services, facilities or 
      recipients of services. This document may contain images of deceased Aboriginal and 
      Torres Strait Islander peoples.
      ISBN 978-1-76096-446-7 (Print)
      ISBN 978-1-76096-447-4 (pdf/online/MS word) 
      Available at the Concessions and benefits webpage 
      
       Contents
       Minister’s foreword.........................................................................................................5
       Introduction.......................................................................................................................6
       Contacts............................................................................................................................6
       Some definitions...............................................................................................................6
       Interpreting services..........................................................................................................6
       General information about concessions......................................................................7
       Essential services concessions....................................................................................8
       Energy concessions.......................................................................................................8
       Annual Electricity Concession..........................................................................................8
       Excess Electricity Concession..........................................................................................9
       Controlled Load Electricity Concession..........................................................................10
       Electricity Transfer Fee Waiver.......................................................................................11
       Life Support Concession.................................................................................................12
       Medical Cooling Concession..........................................................................................13
       Service to Property Charge Concession........................................................................14
       Winter Gas Concession..................................................................................................15
       Excess Gas Concession.................................................................................................16
       Non-Mains Energy Concession......................................................................................17
       Rates and property concessions................................................................................18
       Municipal Rates Concession..........................................................................................18
       Fire Services Property Levy Concession........................................................................19
       Water concessions.......................................................................................................20
       Water and Sewerage Concession..................................................................................20
       Non-Mains Water Concession........................................................................................20
       Hardship.........................................................................................................................21
       Utility Relief Grant Scheme (Mains)................................................................................21
       Utility Relief Grant Scheme (Non-Mains)........................................................................23
       Water and Sewerage Connection Scheme.....................................................................24
       Other concessions and services.................................................................................24
       Communication...............................................................................................................25
       Education........................................................................................................................25
       Energy.............................................................................................................................27
                            OFFICIAL
      Finance...........................................................................................................................28
      Health..............................................................................................................................30
      Income............................................................................................................................35
      Rates and property.........................................................................................................35
      Recreation.......................................................................................................................36
      Transport.........................................................................................................................37
      Contacts.........................................................................................................................39
      Victorian Government.....................................................................................................39
      Commonwealth Government..........................................................................................39
      Emergency assistance....................................................................................................40
      Health..............................................................................................................................41
      Interpreter and translating services................................................................................41
      Transport.........................................................................................................................42
      Energy retailers...............................................................................................................42
      Water corporations..........................................................................................................43
      Energy and Water Ombudsman.....................................................................................43