POSTAL AND TELECOMMUNICATIONS
        REGULATORY AUTHORITY OF ZIMBABWE
                     (POTRAZ)
                     Licence issued to
             CLICKIT TELECOM (PVT) LTD
          In terms of the Postal and Telecommunications Act,
                  Chapter [12:05] to provide
                   Application Services
                     Issued at Harare
                      MARCH 2022
                         Licence No. ISP 202201001
               ISP (XXXX) Licence                                                      XXXXXXXX – ISP2022XXXX
               Contents
               1. DEFINITIONS.................................................................4
               2. INTERPRETATIONS..........................................................6
               2.1.   General...................................................................................6
               2.2.   Law........................................................................................6
               3. DOMICILIUM CITANDI ET EXECUTANDI.................................6
               3.1.   Physical Contacts.......................................................................6
               3.2.   Notices and Correspondences.......................................................6
               4. COMMENCEMENT AND PERIOD OF LICENCE.........................7
               5. SCOPE OF THE LICENCE..................................................7
               5.1.   Licensed Services......................................................................7
               5.2.   Licence Conditions.....................................................................7
               5.3.   International Gateway..................................................................8
               5.4.   Limitations...............................................................................8
               5.5.   Resale of Service........................................................................8
               6. FEES...........................................................................9
               6.1.   Licence Fees.............................................................................9
               6.2.   Other Fees................................................................................9
               7. PROVISION OF UNIVERSAL ACCESS AND SERVICE.................9
               7.1.   Universal Service Provision...........................................................9
               7.2.   Non Discrimination.....................................................................9
               7.3.   Emergency Call Services..............................................................9
               8. SERVICE STANDARDS....................................................10
               8.1.   Customer Care Service...............................................................10
               8.2.   Billing and Accounting...............................................................13
               8.3.   Services for Persons with Special Needs.........................................14
               8.4.   Quality of Service Obligations......................................................14
               8.5.   Provision of Licenced Services.....................................................14
               8.6.   Requirements for Service Administration.........................................14
               8.7.   Interconnection........................................................................15
               8.8.   Infrasructure Sharing.................................................................16
               8.9.   Numbering..............................................................................16
               9. TARIFFS.....................................................................16
               9.1.   Tariff Regime...........................................................................16
               9.2.   Tariff Filing.............................................................................16
               9.3.   Publication of Tariffs..................................................................17
               9.4.   Display of Approved Tariffs..........................................................17
               Postal and Telecommunications Regulatory Authority                              Page 2 of 32
               of Zimbabwe
              ISP (XXXX) Licence                                                 XXXXXXXX – ISP2022XXXX
              10. PROVISION OF INFORMATION.........................................17
              10.1.  Confidentiality........................................................................17
              10.2.  Reporting..............................................................................17
              11. MONITORING AND INSPECTIONS.....................................18
              11.1.  Access to Sites and Records......................................................18
              11.2.  Lawful Interception of Communication..........................................18
              11.3.  Billing Monitoring....................................................................18
              11.4.  Billing Accuracy......................................................................19
              12. GENERAL CONDITIONS.................................................19
              12.1.  Ownership............................................................................19
              12.2.  Transfer of Licence..................................................................19
              12.3.  Amendment...........................................................................20
              12.4.  Revocation/Suspension of the Licence..........................................20
              12.5.  Exercise of Powers..................................................................20
              12.6.  Force Majeure........................................................................20
              12.7.  Penalties..............................................................................21
              12.8.  Indemnity..............................................................................21
              12.9.  Fair Trading...........................................................................21
              13. ISSUE OF LICENCE......................................................23
              14. Schedule A: SERVICE AREAS.........................................24
              16. SCHEDULE C: ROLL–OUT TARGETS.................................26
              17. SCHEDULE OF SERVICES OFFERED................................28
              Postal and Telecommunications Regulatory Authority                          Page 3 of 32
              of Zimbabwe
               ISP (XXXX) Licence                                                     XXXXXXXX – ISP2022XXXX
               1.    DEFINITIONS
               1.1    In this licence, unless the subject matter or context otherwise requires, the
                      following terms shall have the following meanings: 
               (a)    Act – means the Postal and Telecommunications Act Chapter 12:05
               (b)    Authority – means the Postal and Telecommunications Regulatory Authority of
                      Zimbabwe (POTRAZ).
               (c)    Bandwidth – means a measure of how much information can be sent through a
                      connection. Usually measured in bits-per-second.
               (d)    Bit (binary digit) – means a single digit number in base-2, either a one (1) or a
                      zero (0) and is the smallest unit of computerized data.
               (e)    Byte – means a set of bits that represent a single character. Usually there are 8
                      bits in a byte, sometimes more, depending on how the measurement is being
                      made.
               (f)    Domain name– means the unique name that identifies an Internet site. Domain
                      names always have 2 or more parts, separated by dots. The part on the left is the
                      most specific, and the part on the right is the most general. A given machine may
                      have more than one domain name but a given domain name points to only one
                      machine.
               (g)    Electronic mail, most commonly referred to as email or e-mail, is a method of
                      exchanging digital messages from an author to one or more recipients. Modern
                      email operates across the Internet or other computer networks.
               (h)    Internet Service Provider (ISP) – means a licensed service provider who provides
                      a data and Internet infrastructure for access by customers.
               (i)    Internet – means the vast collection of inter-connected networks that all use the
                      TCP/IP protocol or compatible protocols.
               (j)    Internet Protocol (IP)  Address - a unique string of numbers and or letters
                      separated by full stops that identifies each electronic device/computer using the
                      Internet Protocol to communicate over a network.
               (k)    Internet service provider (ISP) – means an institution that provides Internet
                      service using access capacity from a licensed operator.
               (l)    Leased line– means a telecommunications line that is rented exclusively 24
                      hours, 7 days a week for use from one location to another location.
               (m)    Licensee – means XXXXXXXX.
               (n)    MODEM  – means  MOdulator and  DEModulator, a device that connects a
                      computer to a phone line thus allowing the computer to talk to other computers
                      through the telecommunication system.
               (o)    Network availability – means a measure of the degree to which the Data and
                      Internet network is operable and not in a state of failure or outage, in a given
                      observation period. 
               Postal and Telecommunications Regulatory Authority                              Page 4 of 32
               of Zimbabwe