We don’t just drive buses; we transport people 
          and grow the economy. Customer time, safety, 
          comfort and satisfaction remain our highest 
          priorities. 
           
           
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                             Johannesburg Metropolitan Bus Services (SOC) Limited 
                                      Registration Number: 2000/004704/07 
                                                  (“Metrobus”) 
                                           2018/19 BUSINESS PLAN 
                                           Submission: May    2018 
                                            
               
               
              Sign Off: 
              Mr Tshepo Makola                                        
              Acting Managing Director’s                             Date:   ___________________ 
              Signature: _______________________________ 
                                                                      
              Ms Yolisa Kani                                          
              Chairperson of the Board                               Date: _____________________ 
              Signature: ________________________________ 
               
                                                                      
              Councillor Nonhlanhla Helen Makhuba                     
              MMC: Transport                                         Date:______________________ 
              Signature: ___________________________                  
                                                                      
                                                                      
               
               
               
               
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                  Contents 
                  1.
                          EXECUTIVESUMMARY…………………………………………………………Erro
                  r! Bookmark not defined. 
                  2.      STRATEGI INTENT ………………………………………………………………5 
                   
                  3.      STRATEGIC  ANALYSIS………………………………………………………….7 
                  4.      COMMUNICATION AND STAKEHOLDER ENGAGEMENT ………………18 
                  5.      IMPLEMENTATION AND PERFORMANCE REVIEW  . Error! Bookmark not defined.22 
                  6.      FINANCIAL IMPACT .................................................................................................. 37 
                  7       MANAGEMENT AND ORGANISATIONAL STRUCTURE ......................................... 44 
                  8.      RISK MANAGEMENT ................................................................................................. 47 
                  9.       BUSINESS PLAN PERFORMANCE MONITORING.............................49 
                   
                   
                   
                   
                   
                   
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                         1.  Executive Summary  
                    Guided  by  the  national  and  the    City  of  Johannesburg’s    strategic  priorities,  Metrobus  2018/19 
                    Business Plan presents upcoming priorities and  analysis and evaluation of 2017/18 results. Profiled 
                    in this document are the organizational strategic direction, performance measures, risk assessment, 
                    business environment and the 2018/19 deliverables. The entity’s business priorities are driven by its 
                    stakeholders  and  an  understanding  of  their  critical  needs,  taking  into  account  the  City  of 
                    Johannesburg (“City”)’s long-term objectives. 
                    Consistent with the 2017/18 business plan, the 2018/19 Business Plan content has been organized to 
                    ensure continuity in the implementation of phase1 of the Metrobus Turnaround Plan wherein the 
                    following key focus areas are were identified.  
                     
                             Introduce Five New MB routes:  Focus on high demand routes namely MB1, MB2, MB3, MB4 
                              and MB7. 
                             Interim  Fare  Collection  System  and  Fleet  Management  System  –  to  be  implemented  in 
                              2019/20 going forward; 
                             Route & Shifts Rationalisation; 
                             Introduction of more frequent and reliable off peak service; and   
                             Enhancement of marketing and communication 
                     
                    Key Deliverables in the 2018/19 Business Plan: 
                         1)  Implementation of Diphetogo commitments; 
                         2)  Stabilising the entity centred around business process re-engineering, review of the 
                              Turnaround Plan; organizational efficiency and effectiveness; and 
                         3)  Implementing Tier 1 and 2 of the National Treasury Circular 88 
                    Metrobus  will  continue  to  monitor  its  performance  against  Shareholder  Compact  and  Key 
                    Performance  Indicators  (KPIs)  from  financial  to  customer  service  measures.  With  this  2018/19 
                    Business Plan, Metrobus continues its progress towards successfully implementing its Turnaround 
                    Plan in a fiscally responsible manner. 
                     
                    Core Mandate 
                     
                    The  Johannesburg  Metropolitan  Bus  Services  (SOC)  Ltd  (“Metrobus  /  the  company”)  was 
                    incorporated in 2000 and is a wholly owned Municipal Entity of the City of Joburg. The City appointed 
                    Metrobus  in  terms  of  the  Service  Delivery  Agreement  to  provide  bus  transport  services  to  the 
                    residents of Johannesburg. Metrobus therefore operates in furtherance of the City of Johannesburg’s 
                    legislative mandate concerning public transport and is guided periodically by the strategic direction of 
                    the City of Joburg as derived from the Integrated Development Plan and the Provincial Growth and 
                    Development Strategy. Integrated Transport Plan is amongst some of the key strategic objectives of 
                    the City, where Metrobus has a pivotal role to play as a provider of public transport. 
                     
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