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Life Insurance Underwriting Guide
Table of Contents
Doing Business with National Life Group....................! Uninsurable and Problematic Risks...........................!'
Quick Tips for Efficient Processing..............................# Financial Underwriting ..............................................!&
Underwriting Programs Advanced Marketing Department
..............................................$ .............................!)
Full Medical/Financial Underwriting ........................$ Insurance Basics......................................................!*
Accelerated Underwriting Products ..........................% Insurable Interest – Owner/Beneficiary......................!%
Life Underwriting Requirements
.................................&' Quick Quotes ..........................................................#'
PeakLife/Advanced Markets IUL ............................&'
FlexLife and FlexLife NL IUL ...................................&& Informal Applications................................................#&
BasicSecure and BasicSecure NL FUL .....................&! Foreign National Guidelines
Term LSW and Term NL Life ...................................&# .....................................#!
TotalSecure LSW and TotalSecure NL Whole Life .....&( Approved Countries .................................................#+
Underwriting Rate Classes Explained..........................&) Medical Questionnaires ...........................................#)
Medical Condition/Probable Action
Accelerated Elite/Preferred Criteria.............................&* ...........................#$
After Issue Contract Change Quick Reference Guide
Fully Underwritten Elite/Preferred Criteria...................&$ ..++
Table of Height and Weight........................................&%
Products issued by
® ®
National Life Insurance Company | Life Insurance Company of the Southwest
®
National Life Group is a trade name of National Life Insurance Company, Montpelier, VT, Life Insurance Company of the Southwest (LSW), Addison, TX and their affiliates. Each
company of National Life Group is solely responsible for its own financial condition and contractual obligations. LSW is not an authorized insurer in New York and does not conduct
insurance business in New York.
Centralized Mailing Address: One National Life Drive, Montpelier, VT !"#!$ | %!!-&!#-''(! | www.NationalLife.com
Last Updated February )!)!.
For Agent Use Only – Not For Use With The Public
TC!!"#$"($!%$)P Cat No &%'('($'%$)
Life Insurance Underwriting Guide
Doing Business with National Life Group
Company Website: www.NationalLife.com Life New Business:
National Life Group Contact Center: $''-%')-##&' Life Forms on Delivery (policy receipt, amendments,
statement of health):
National Life Group Technical Help Desk: FormsOnDelivery@NationalLife.com
HelpDesk@NationalLife.com | $**-)(+-#+%% Life Inforce Customer Service:
Customer Relations: LifeCustomerService@NationalLife.com
Life Insurance: LifeCustomerService@NationalLife.com New Business Submission:
Annuities: Service@NationalLife.com NBApplicationImages@NationalLife.com
Phone: $''-*#!-$%#%
Large Case New Business Submission (Face amounts
Contacting an employee at NLG: initial of first name $&',''',''' or $*(,''' of CTP premium):
followed by last name@nationallife.com LargeCase@NationalLife.com
Outstanding Requirements (exams, lab slips,
Sales questionnaires & policy forms requested by new
Life & Annuity Sales Desk: business or underwriting):
NLGSalesDesk-Life@NationalLife.com NBRequirementImages@NationalLife.com
Rewrites & Not Taken Policy Requests:
Agent Services: Rewrites@NationalLife.com
Compensation (commissions and debt inquiries) Underwriting Risk Assessments
NLGCompensation@NationalLife.com (Quick Quote email box):
Contracting - Independent UnderwritingQuotes@NationalLife.com
Contracting (contracting status, training, AML, E&O,
Terminations, Servicing Agent Changes, Outstanding Annuity New Business & Inforce
Requirements) Contracting@NationalLife.com
New Fact Finders, Web Access: Contacts
NAgencyUpdates@NationalLife.com Annuity Forms on Delivery:
Imaging-New@NationalLife.com
Billing: Annuity Inforce Customer Service:
EFT Questions: AgentServices@NationalLife.com
ElectronicFundsTransferTeam@NationalLife.com
General Billing Questions and Group Bill Questions: New Business Annuity Submission
Billing@NationalLife.com and (including applications and transfer forms):
GroupBill-Life@Nationallife.com Imaging-New@NationalLife.com
Centralized Mailing Address
One National Life Drive, Montpelier, VT '()'+
! For Agent Use Only – Not For Use With The Public
Life Insurance Underwriting Guide
Quick Tips for Efficient Processing
Familiarizing yourself with National Life Group’s New Completing an Application
Business and Underwriting Department will inevitably • Applications should be completed in the physical
make you a success with the company and help to set presence of the proposed insured (face to face).
realistic expectations with your client. If you have an unusual circumstance and cannot
Our top priority and promise to you is to provide best complete the application in person, please
in class service. With this in mind, we have developed contact your NLG Sales Representative for further
this comprehensive field underwriting guide. Whether recommendations.
it is your first time sending an application or you are a • Agents should be fluent in their client’s native
seasoned agent, you will know ahead of time what you language. An interpreter should not be used to
and your client can expect. By using this guide we believe complete an application.
you will get your business through faster which will help • Ask every question on the application. A life
you to close the sale you worked so hard to earn! insurance policy is a legal and binding contract. We
will uphold our promise to provide your client with
Submitting an Application the best possible solution based on their needs. The
insurance application asks each question for a very
We are focused on helping you improve productivity. specific reason. It helps the underwriter to provide a
As part of our journey to Straight through Processing, proper risk assessment and provide your client the
we have e-App available through iPipeline. e-App is a best offer with the information in hand. In order to do
dynamic interface that only poses the questions the so though, we need to be sure we have all the correct
client needs to answer and alerts the agent to potential information about your client upfront. Please collect
errors in the responses captured. Agents will no longer all information regarding the client’s financial and
have to decide if a question is appropriate and will be medical history during the application process.
guided through all required questions. e-App supports
the submission of applications in Good Order. e-App Did you know If a client does not provide their accurate
is integrated with our new business platform. Once the financial and medical history upfront and it is later
e-App is submitted, a policy number will be sent to you. discovered to be material misrepresentation, the client
could risk having their policy rescinded if approved
Other ways to Submit an Application and issued?
• Secure upload on website
• Email: NBApplicationImages@NationalLife.com Common questions missed on an Application
• U.S. Mail: National Life Group that are Required
Attention: New Business Department M#'', • Has the insured applied for life or disability insurance
One National Life Drive elsewhere?
Montpelier, VT '()'+ • Will the client replace any life insurance coverage
Choosing to submit an application using a method other inforce?
than e-App can slow down the underwriting time due • Has the insured been convicted of a misdemeanor
to inaccurate state paperwork being submitted, missing (including but not limited to DUI or disorderly
forms and missing answers to questions. This could conduct)
significantly impact the time it takes a file to get through • Name and address of personal physician or name of
new business and underwriting. clinic client last visited. Outcome of the visit.
# For Agent Use Only – Not For Use With The Public
Life Insurance Underwriting Guide
NLG requires children ages !-" to be seen by a physician Where to send Outstanding Requirements
on an annual basis. If no physician is seen, NLG will Any forms, questionnaires, exams, Attending Physician
need to reject the file. Statements, Cover letters, Financial Documents, EFT forms,
NLG requires children ages #-$% to be seen by a &'#( Forms, Replacement or Rewrite forms should be
physician once every two years. If no physician is seen, submitted to NBRequirementImages@NationalLife.com.
NLG will need to reject the file. Using this inbox will assure the safe and timely processing
NLG requires adults age "! and over to have routine of the requirement.
health care and physical within the last &' months.
Otherwise, NLG will need to reject the file. Did you know as requirements come in, they are
• Names of current prescription medications and the attached to the file automatically as they are received
reason the medication is being taken. and date stamped if you sent to
NBrequirementImages@NationalLife.com? This
• Past and present medical conditions, date diagnosed reduces mistakes and allows for timely processing
and treatment received for the condition. of the requirement.
• Upcoming medical appointments, procedures and
follow–ups.
Did you know by providing the clients past and current Need to Speak with Someone in New
medical history, along with the date the condition was Business or Underwriting Regarding
diagnosed, the treatment required and the control of the your File?
condition you can speed the underwriting process by up We want to hear from you and love talking to you.
to % business days? Please know however, we are busy trying to review,
approve and issue your business! If your case manager
By taking the extra necessary time with your client or underwriter is not able to pick up the phone, please
up-front during the underwriting process, you will leave a message. They will return your phone call within
experience faster turnaround times! & business day.
Status Inquiries Need to Email Someone at National
At www.NationalLife.com you can check the status Life Group?
of all your pending business by following up on your If you know the person's first initial and last name,
cases through your agent portal under My Business: you can email them using the initial of their first name
New Business & Underwriting >> All Policies with followed by their full last name@nationallife.com.
Outstanding Requirements. Example: ASample@nationallife.com
Did you know the agent portal will tell you if action is
required on your part and what outstanding items New Want to Reduce the Number of Emails
Business and Underwriting may need from you? Between you and the Home O!ce?
Call the case manager assigned to the file. This Please read all communication sent from the home
information is also displayed on the agent web-portal. office to you. Please answer each question(s) in
Your case manager can tell if all the requirements have its entirety with one email for the most efficient
been received, what is still outstanding and where the processing. Avoid answering one question at a time.
case stands. Also, please remember to provide full details!
* The health questions on the application must be completed.
+ For Agent Use Only – Not For Use With The Public
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