Bachelor of Business Administration
                 (B.B.A.)
              BBA - 302
             HUMAN RESOURCE
               MANAGEMENT
         Directorate of Distance Education
          Guru Jambheshwar University
               HISAR-125001
                                            CONTENTS
                    Lesson No.  Lesson Name                                 Page No.
                       1&2      Introduction to Human Resource Management       3
                       3&4      Manpower Planning - Nature and Procedure ;     21
                                Recruitment Methods and Techniques
                        5.      Selection Process                              37
                        6.      Induction, Transfer, Promotion and Separation  56
                        7.      Employee Training - Nature, Significance,      72
                                Methods and Techniques
                        8.      Executive Development - Nature, Significance,  87
                                Methods and Techniques
                        9.      Performance Appraisal : Steps and Methods      102
                        10.     Lesson - 10                                    125
                        11.     Wages and Salary Administration                142
                        12.     Fringe Benefits                                151
                        13.     Trade Unions                                   172
                        14.     Collective Bargaining                          190
                        15.     Worker’s Participation in Management           221
                      LESSON : 1 & 2
             INTRODUCTION TO HUMAN RESOURCE
                       MANAGEMENT
             This goes without saying that human resource is the most important
          asset of any Organisation and unlike other resources the human resources
          could be developed and increased to a limitless extent. Human resources mean
          the energies, skills, knowledge and physical strength of the people at work.
          Human resources comprise the value of the productive capacity of entire work
          force of any Organisation. To be specific and:brief, human resource refer to
          the aggregate of knowledge, skill, experience and health of employees working
          in any Organisation. And development of human resource accounts for the
          development of human side of the orp-anisation. The word HUMAN has five
          letters and each letter speak of a distinct characteristic of human being as
          under:
               H      Hears
               U      Understands
               M      Moves
               A      Adjusts
               N      Negotiates
             Management is absolutely essential in the present times in all
          organizations, irrespective of their origin, nature and ownership. Every
          enterprise, established with profit motive or some social, religious or such like
          other purpose, requires efficient management for its sustained progress. But,
          management has been viewed differently by various scholars, depending upon
          their belief and comprehensions. Some regard it as the force that runs a business
          and in responsible for its success or failure. Others perceive it as a means for
          achievement of desired results through group efforts and by utilising both
                           (3)
         human and non-human resources. Still others deem management to be a process
         comprising planning, organising, staffing, directing and controlling. Also, some
         look on it as an instrument for designing and maintaining an environment
         conducive to the performance of individuals who are working together in a
         group towards the accomplishment of some predetermined objectives.
            Furthermore, some think that management merely implies certain tasks
         which the managers are supposed to perform. Thus, there are numerous, opinions
         on what ‘management’ actually involves. And, no description, however, lengthy
         would be considered satisfactory for fully and finally deducing the universally
         acceptable connotation of this term.
            While an agreement on the exact definition of management has not been
         reached any definition of management must include three common factors Anil
         Kumar: goals, limited resources and people.
            First goals are necessary because activities must be directed towards
         some end.
            Second, there are limited resources. Economic resources are scarce;
         therefore, the manager is responsible for their allocation. This requires not
         only that managers be effective in achieving the goals that are established, but
         they are efficient in relation to output to input. Managers then are concerned
         with the attainment of goals, which makes them effective and with best
         allocations of scarce resources, which makes them efficient.
            The need for two or more people is the third and last requisite for
         management. It is with arid through people that managers perform their work.
            Now, let us move from the broad topic of management to the more
         specific topic of human resource management.
         What is Human Resource Management
            Human Resource Management is concerned with the “people” dimension
         in management. Since every organisation is made up of people, acquiring their
         services, developing their skills, motivating them to high level of performance
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