CONDUCTING HOSPITAL 
        EMPLOYEE SATISFACTION 
                          SURVEYS 
                                     
                 Practical Step-by-Step Information for  
                   Assessing Employee Perceptions 
  
                     
                                                      
                        Linda Powell, MS 
                Mountain States Group, Inc. 
   
                                     
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           CONDUCTING HOSPITAL EMPLOYEE SATISFACTION SURVEYS 
            
            
            
           Written by: Linda Powell, MSIPT 
            
           Copyright 2001 
            
            
           For questions, concerns, clarification, or  
           technical assistance, contact: 
            
           Linda Powell  
           Mountain States Group, Inc. 
           1607 West Jefferson Street 
           Boise, Idaho 82702 
           (208) 336-5533 extension 235 
           (800) 382-4234 extension 235 
           lpowell@mtnstatesgroup.org 
            
            
            
            
            
            
                An initiative of the National Rural Health 
             Resource Center with partial funding from the 
              Federal Office of Rural Health Policy, Health 
                Resources and Services Administration. 
                                       
            
                                       
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                                     Contents 
                                      
                                      
                                       Page No.
                                     Section I – Why Evaluate Employee Satisfaction?                                                                                                                          1
                                                  What is Job Satisfaction?                                                                                                                                   4
                                     Section II – Survey Methods                                                                                                                                              5
                                      Interviews                                                                                                                                                              6
                                      Questionnaires                                                                                                                                                          7
                                     Section III – Conducting an Employee Satisfaction Survey                                                                                                                 8
                                      Steps in Process                                                                                                                                                        9
                                      Survey Design/Construction                                                                                                                                           11
                                                  Packaging and Layout of Survey                                                                                                                           14
                                     Section IV – Employee Satisfaction Survey Template                                                                                                                    15
                                     Section V – Employee Satisfaction Survey Report Template                                                                                                              21
                                                   Processing Survey Responses                                                                                                                             22
                                                   Survey Report Content                                                                                                                                   24
                                                   Example 1                                                                                                                                               25
                                                   Example 2                                                                                                                                               33
                                     Section VI – Survey Report Presentation Template                                                                                                                      45
                                       
                                     Appendix A – Sample Group Interview Template                                                                                                                
                                                                                                                            
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        SECTION I                                  Why Evaluate Employee
         
         
                                                    
                                                   Satisfaction
                                                    
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