Challenges
        •  What are examples of programs used to 
            facilitate employee communications?
        •  How can employees use various appeals 
           procedures to challenge management actions?
        •  How can managers use employee assistance 
           programs effectively? 
        •  What are examples of technological innovations 
           that facilitate dissemination of information?
      © 2004 by Prentice Hall                                              13 - 2
         Terrie Nolinske, Ph.D.
           Employee Relations Rep
      Member of HR who
      • ensures policies are followed
      • consults with supervisors
      • consults with employees 
    © 2004 by Prentice Hall                    13 - 3
       Terrie Nolinske, Ph.D.
          Employee Relations Policy
                        • Communicates 
                          management’s thinking 
                          about employee-related 
                          matters 
                        • Prevents problems in  
                          workplace from 
                          becoming more serious
    © 2004 by Prentice Hall                   13 - 4
       Terrie Nolinske, Ph.D.
              Communication Process
                            Barriers
                            (noise)
    Sender                           Receiver
    (encodes message)                (decodes message)
                           Feedback
     © 2004 by Prentice Hall                           13 - 5
        Terrie Nolinske, Ph.D.
         How to Communicate Feedback 
                    to Employees
       • Focus on specific behaviors
       • Give feedback at appropriate time / place
       • Focus negative feedback on behaviors 
         that can be controlled by employee
    © 2004 by Prentice Hall                     13 - 6
       Terrie Nolinske, Ph.D.