Definisi Non Verbal 
   communication
    1. Behavior and elements of speech aside from the 
    words themselves that transmit meaning. 
    Non-verbal communication includes pitch, speed, tone 
    and volume of voice, gestures and facial expressions, 
    body posture, stance, and proximity to the listener, eye 
    movements and contact, and dress and appearance.
   2. Transmission of messages by a medium other than 
    speech or writing.
   (http://www.businessdictionary.com/definition/non-
    verbal-communication.html)
               effect strated from
                           spoken word 5%
                           tone, inflexion and 
                           other elements of 
                           voice 45%
                           body language, 
                           movements, eye 
                           contact etc
       http://www.businessdictionary.com/definition/non-
       verbal-communication.html
                      repetisi
                                     Mark L Knapp
      aksentuas                      substitusi
          i
                      Fungsi 
                       Pesan 
                        Non 
                       verbal
        kompleme                    kontradik
            n                           si