Introduction
      • Performance management (PM) includes 
        activities which ensure that goals are consistently 
        being met in an effective and efficient manner. 
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      • Performance management can focus on the                               e
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        performance of an organization, a department,                          
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        employee, or even the processes to build a                            a
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        product or service, as well as many other areas.                      r
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     Introduction
      • The fundamental goal of performance management is to 
        promote and improve employee effectiveness. 
      • It is a continuous process where managers and 
        employees work together to plan, monitor and review an                d
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        employee's work objectives or goals and his or her                    m
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        overall contribution to the organization.                             d
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      • Performance management in health care is not only                     a
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        aiming at the systematic generation and control of an                 r
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        organization’s economic value but also at the 
        optimization of the efficiency and effectiveness of service 
        delivery.
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      Introduction
                                                          Performance management
        • Performance management supports                 The use of performance 
          better patient outcomes, and                    measurement information to 
          provides the knowledge to run                   effect positive change in 
          more effective organizations.                   organizational culture, systems 
                                                          and processes, by helping to set 
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        • For example, integrating your                   agreed-upon                           e
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          overall healthcare strategy through             performance goals, allocating         l
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          scorecards or strategy maps with                and prioritizing resources,           e
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                                                          informing managers to either          m
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          the appropriate underlying reports                                                    h
                                                          confirm or change current policy      o
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          lets clinicians understand what                                                       r
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          drives better care, and helps                   those goals, and sharing results 
          administrators see what drives the              of performance in pursuing 
          bottom line..                                   those goals.
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      Performance Management System Goals
       • Translate organization vision into clear measurable outcomes 
         that define success, and that are shared throughout the 
         organization and with customers and stakeholders;
       • Provide a tool for assessing, managing, and improving the overall 
         health and success of business systems;                                  d
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       • Continue to shift from prescriptive, audit- and compliance-based         l
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         oversight to an ongoing, forward-looking strategic partnership           e
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         involving agency headquarters and field components;                      h
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       • Include measures of quality, cost, speed, customer service, and          r
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         employee alignment, motivation, and skills to provide an in-
         depth, predictive performance management system; and
       • Replace existing assessment models with a consistent approach 
         to performance management.                                              5
     Performance Management Tools
      • When you are developing a performance 
        measurement system, you should consider a 
        conceptual reference model:
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         1. The Balanced Scorecard in Healthcare                              e
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             Organizations                                                     
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         2. Logic Models in Public Health Program                             a
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             Management.                                                      r
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