Quality Gurus
     William Edwards Deming
     Joseph Moses Juran
     Philip Bayard Crosby 
       W. Edwards Deming- The Big Man
     Oct 14, 1900 – Dec 20, 1993
     Ph.D. in Physics
     American author, statistician, professor 
      and consultant
     Best known for the PDCA cycle and his 
      14 points on quality
     During WWII taught Quality Control for 
      war effort
     Ignored after the war
                  Contd..
      In Japan, from 1950 onwards, taught top management 
      how to improve design, product quality, testing, and sales 
      through various statistical methods  
      1951-Deming Prize for high level of achievement in 
      quality practices
      Made a significant contribution to Japan's later reputation 
      for innovative high-quality products and its economic 
      power
      Awarded the National Medal of Technology in 1987  
            Deming’s Quality Philosophy
        “A product or service possesses quality if it helps 
         somebody and enjoys a good and sustainable market.”
        Variation is the cause of poor quality
        The Process
          – Product design
          – Manufacture
          – Test
          – Sales
          – Market surveys
          – Redesign and improvement
                        Deming’s Chain Reaction
                                                                                              Provide jobs
                                                                                             and more jobs
                                                                               Stay in
                                                         Capture higher       business
                                                          market share
                                                           with better
                                         Productivity      quality and
                      Less mistakes       improves         lower price
                       and rework,        and costs
                      fewer delays,       go down
       Improve         better use of
      processes       machine time
         and          and materials
       quality