Technology Supported Transformation in Health 
          Visiting Services
         Coleen Milligan 
       National Clinical Implementation Lead
    
                                 What Will Success Look Like?
                 •   Parents will have access to their child’s health records electronically;
                 •   Families will be able to access electronic advice, education and support;
                 •   Health Visitors will have mobile technology to improve access, quality and 
                     productivity;
                 •   Mobile technology will enable information to be available at the point of 
                     service delivery and electronic capture of information will be the norm;
                 •   Once recorded, data will be available for numerous purposes e.g. 
                     commissioning including contracting and performance, reducing double entry 
                     and transcription errors;
                 •   Information collected will also support delivery of QIPP, education, research, 
                     public health interventions, clinical audit and demonstration of clinical 
                     outcomes.; and
                 •   Robust sharing of information arrangements will be in place between agencies 
                     to facilitate ‘joined up’ services for families’ at all levels of the service model
     The Future – Opportunities and Challenges
                              The Potential – Supporting The 
                                            Service Model
       Building virtual communities
       •   On line communities national e.g. Net mums
       Personal and family health records 
       •   Electronic Care Record (>10 million Summary Care Records)
       •   Health Space – NHS Portal to navigate services and access service - 
           >173HealthSpace Accounts
       •   Digital / electronic ‘Red Book’ 2016
       Online services
       •   Access to online services (NHS Choices >1000,000 visits per year)
       •   Health visiting direct
       •   Electronic repeat prescriptions
       •   Choose and book / electronic booking of appointments 
       •   Tele health Tele medicine
       •   Apps for medical symptoms / self care
                           The Potential – Supporting The 
                                        Service Model
     Information on line
     •   NHS Local/Public Health Information on line
     •   Digital Advice Service for Families 2012 (>2 million messages sent per month 
         via NHS mail to remind patients of appointments)
     •   Digital Babies 2012
     Information sharing 
     •   Sharing information through NHS e mail
     •   Information sharing NHS mail – nhs.net, Local Government - .gcsx.gov.uk, 
         Police National Network - .police.uk, or pnn.police.uk, orscn.gov.uk, or 
         cjsm.net
     Productivity
     •   Mobile working