Brief introduction about the CARE Turkey’s Cash and 
    Voucher Assistance (CVA) for Vulnerable Refugees 
    CARE Turkey distributes Super-market cards/vouchers/cash to target distinct groups. 
    Modalities of support: A101 Supermarket Card, LCW Store Card and Cash Transfer through 
    PTT
    Targeted groups:
    Cash for Work Beneficiaries (Daily Workers) – Individuals who are not Turkish but 
    support CARE in different jobs (administering surveys, supporting CM clients, etc.) 
    Cash for Shelter Beneficiaries – Individuals who are provided Cash to rehabilitate their 
    own houses 
    Community Activators (CA) are responsible for reaching the community with essential 
    information on rights and services, and work in partnership with the Protection Outreach 
    Team. 
    Clients of Case Management who will receive Super-Market Cards to address urgent, 
    critical and special needs; based on individualized assessments 
    Project participants of Livelihood Programming who receive cash support through 
    CARE’s micro-credit program and/or who attend Turkish language training as part cash for 
    training framework
        Involvement of MEAL Team in CVA
        MEAL Team is involved through 3 main activities:
        -  Verification: 100% verification conducted by Accountability Assistant for 
           A101 and LCW Cards; over phone. Number of cards delivered, serial 
           numbers, value of the cards, paper work submitted and 
           satisfaction/feedback on the use of the cards and convenience of stores 
           are verified. 
        -  Post-Activity Monitoring Survey: 20% sampling is used to verify cash 
           transfers through PTT. 
        -  Complaints and Response Mechanism: Feedback and satisfaction 
           concerning the cards and stores as well as cash transfers are captured 
           through various CRM channels. 
  Lessons Learned and Suggestions from CARE Turkey’s CVA 
  Program 
   Discrepancies in Verification: Documents of procurement and program teams did not 
   speak to each other and discrepancies existed. CARE Turkey managed to create a 
   tracking system linking the documents of procurement and program teams so that the 
   amount verified automatically matches with the other 2 documents. 
   Supermarket cards: Clients had issues in accessing the services. There were 
   complaints about use of A101 cards and purchasing good from the stores. CARE 
   Turkey launched a transitioning to cash transfers through PTT. Cash transfers through 
   PTT have less barriers. 
   Sampling in Verification: 100% verification is conducted for the cards due to high 
   potential for fraud; however, it is a labour intensive effort. It requires high number of 
   staffing as well as coordination amongst MEAL and program teams. On the other hand, 
   cash transfers through PTT have less potential for mismanagement. PTT has a tracking 
   system showing who withdrew money and when and shares reports monthly with 
   CARE.  Therefore, cash transfers through PTT are verified by using 20% sampling.