What is performance?
                 Accomplishment
                 Fulfillment
                 Achievement
                 Realization
                 Success
                 Benefit as a result of an action, not an ability 
   
     Objective effect of public action
   
     Also subjective sense of satisfaction as a result of public 
    action
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                                     management system                        2
                    What is performance?
              Result
      Input: Human, material, financial and 
         other resources required to undertake 
         activities.
      Activities: Actions taken or work 
         performed to produce specific outputs 
         through mobilizing inputs.
      Output: Immediate results as a 
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         consequences of completed activities
            What is performance?
     Result
     Outcome: Likely or achieved 
      short-term and medium-term 
      effects of outputs.
     Impact: long-term effects that are 
      the logical consequence of the 
      achievement of the outcomes.
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                        management system         4
        Performance 
         Achieving the right goals by using 
           the appropriate means to the 
           highest quality with the least 
           amount of resources 
      Performance incorporates both effort and 
                          results.
         
            Effort, the subjective dimension of 
          performance must not be neglected.
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          Performance  measures
   Indicators, [quantitative 
     and/or qualitative, direct 
     and/or indirect/proxy]  used 
     to assess how well an 
     organization or an employee 
     is achieving desired results 
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                        management system         6