MBA students from all the programs of Ateneo
   Medical students from Ateneo School of Medicine and Public Health
                         
   What’s up, Doc?: Delivering Service Excellence in Health 
                     Industry
            What’s up, Dr. Rey Joson?
                  What are your
        thoughts, perceptions, opinions and 
            recommendations (TPORs) 
    on delivering service excellence in the health 
  industry in the Philippines with focus on hospitals?
                         
  ROJ’s TPORs on Delivering Service Excellence in 
    Health Industry with Focus on Hospitals
       Outline of Presentation
 • When does one say there is service 
  excellence in the health industry?
 • When does one say there is service 
  excellence in the hospital industry / in 
  hospitals?
 • .………..
 • ………...
  ROJ’s TPORs on Delivering Service Excellence in 
    Health Industry with Focus on Hospitals
       Outline of Presentation
 • .………..
 • ………...
 • What are some recommended strategies for 
  delivering service excellence in hospitals? 
 • What are the most difficult (outstanding) 
  challenges in delivering service excellence 
  in hospitals?
     ROJ’s TPORs on Delivering Service Excellence in Health 
                    Industry with Focus on Hospitals
 Questions (ROJ)           Questions (Organizers) –  Reference: MDH
 •Service excellence in 
  the health industry?
                             Demonstration of service excellence
 •Service excellence in   Operating environment and key relationships 
  the hospital industry /     with patients and stakeholders, suppliers and 
  in hospitals?               partners
                             Well-being of society
                             Legal and ethical requirements
 •Some recommended   What strategies
  strategies ?               How implemented 
                             How measured 
                             How communicated
                             Cost-effectivity
 •Most difficult             Challenges
  (outstanding) 
  challenges ?
  Q1. When does one say that the health industry in 
  the Philippines is delivering service excellence?
              
 The health or medical industry - 
  a sector within the economic system 
   that provides services and goods
      to people with health concerns.