D0 - Prepare For Global 8D
      Define and quantify symptoms
      Identify customer and affected 
         parties
      If necessary, provide Emergency 
         Response Action to protect the 
         customer
      Determine if G8D should be 
         implemented
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       D1- Establish the G8D Team
        Identify G8D Champion
        Identify Team Leader
        Determine skills and knowledge team 
          will need at this stage
        Establish team membership
        Establish team goals
        Establish team roles
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       D2 - Describe the Problem
       Develop the Problem Statement
           identifying “what is wrong with what”
       Develop the Problem Description
           detailing the problem in quantifiable terms.
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        D3 – Develop the Interim 
        Containment Action (ICA)
      Is ICA required
      Evaluate ERA
      Identify and choose best ICA
      Plan and implement ICA
                                                                       5
       D4 – Define and Verify Root Cause
      Review process inputs and establish 
        possible causes
      Determine possible root causes
      Establish root cause and verify
      To be established for the problem and 
                     for the escape point
                                                                       6