Chapter 12        PERFORMANCE MANAGEMENT AND APPRAISAL
     Objectives
        Objectives
               Distinguish between job criteria and performance standards 
                and discuss criterion contamination and deficiency
               Identify the two major uses of performance appraisal
               Describe both the advantages and disadvantages of 
                                  ˚
                multisource (360 appraisal
               Identify the nature of behavioral approaches to performance 
                appraisal and management by objectives (MBO)
               Discuss several concerns about appraisal feedback 
                interviews
               Identify the characteristics of a legal and effective 
                performance appraisal system
           
                                                                       Human Resource Management, 9E
                                                                          Mathis and Jackson © 2000
                                                                       South-Western College Publishing
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  Chapter 12        PERFORMANCE MANAGEMENT AND APPRAISAL
          Identify and Measuring Employee Performance
                   Job criteria and information types
                   Relevance of criteria
                   Criteria problems
                   Performance standards
           
                                                                       Human Resource Management, 9E
                                                                          Mathis and Jackson © 2000
                                                                       South-Western College Publishing
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  Chapter 12        PERFORMANCE MANAGEMENT AND APPRAISAL
           
                                                                       Human Resource Management, 9E
                                                                          Mathis and Jackson © 2000
                                                                       South-Western College Publishing
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   Chapter 12        PERFORMANCE MANAGEMENT AND APPRAISAL
                                    Who Conducts Appraisals?
                                                     Supervisory rating of subordinates
                                                     Employee rating of managers
                                                           Advantages
                                                           Disadvantages
                                                     Team /peer ratings
                                                           Team appraisal and TQM
                                                           Team rating difficulties
                                                     Self-ratings
                                                     Outside raters
                                                     Multisource rating
                    
                                                                                                                                       Human Resource Management, 9E
                                                                                                                                             Mathis and Jackson © 2000
                                                                                                                                        South-Western College Publishing
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  Chapter 12        PERFORMANCE MANAGEMENT AND APPRAISAL
           
                                                                       Human Resource Management, 9E
                                                                          Mathis and Jackson © 2000
                                                                       South-Western College Publishing
                                                                                    12-6