Chapter 12 Learning Goals
    Chapter 12 Learning Goals
   1. Why is production and operations management 
   1. W
     important in both manufacturing and service firms?
   2. What types of production processes are used by 
   2. W
     manufacturers and service firms?
   3. How do organizations decide where to put their 
   3. H
     production facilities? What choices must be made in 
     designing the facility?
   4. Why are resource planning tasks like inventory 
   4. W
     management and supplier relations critical to 
     production?
   Chapter 12 Learning Goals (cont’d.)
                     (cont’d.)
   Chapter 12 Learning Goals 
  5. How do operations managers schedule and 
  5. H
    control production?
  6. How can quality management and lean 
  6. H
    manufacturing techniques help firms improve 
    production and operations management?
  7. What roles do technology and automation play in 
  7. W
    manufacturing and service industry operations 
    management?
  8. What key trends are affecting the way companies 
  8. W
    manage production and operations?
    Learning Goal 1
    Learning Goal 1
    • Why is production and operations management 
     W  
     important in both manufacturing and service 
     firms?
      – Manufacturers must produce high-quality, reasonably 
       priced products or they will lose customers 
      – Service organizations rely on effective operations 
       management to satisfy consumers
      – Operations managers work with other functions in 
       organizations to ensure
        • Quality
        • Customer Satisfaction
        • Financial success 
  Production:
  Production:
   The creation of products & services by 
   turning inputs into outputs
  Operations Management:
  Operations Management:
   Management of the operations process
  Production planning:
  Production planning:
   The aspect of operations management in 
   which the firm considers the competitive 
   environment and its own strategic goals 
   in an effort to find the best production 
   methods