Contact with patients
  •The patient in a hospital is anxious (physical 
   condition), fearful, ill health, and he is 
   physically uncomfortable as a result of his 
   disease or injury. He is also separated from 
   his family. 
  •The medical technologist must show the 
   patient at all time the kindness and 
   understanding that can mean so much
  A child - terrible experience , remembered 
  and feared for the child for many years. 
  Gain the child trust before proceeding with 
  blood collection. 
  The child should be informed of what is going 
  to happen; if the child is told that the 
  puncture will not hurt the child trust will be 
  lost because this statement is generally is not 
  true.   
  phlebotomy procedures:
  •Blood specimens are commonly obtained from 
   patient's vein (Vein puncture). Under some 
   circumstances a skin puncture will be used for this 
   purpose. Irrespective of the method used certain 
   techniques are common to all phlebotomy procedures:
   1. Check the request form: 
   2. The correct patient identification:
   3. The correct specimen identification:
   4. Safety and infection control
   5. Preparation of the puncture site:
  1- Check the request form: 
   • A requisition form must accompany each sample submitted 
    to the laboratory. This requisition form must contain the 
    proper information in order to process the specimen. The 
    essential elements of the requisition form are:
    ▫ Patient's surname, first name, and middle initial.
    ▫ Patient's ID number.
    ▫ Patient's date of birth and sex.
    ▫ Requesting physician's complete name.
    ▫ Indicating the test(s) requested.
    ▫ Source of specimen. This information must be given when requesting 
      microbiology, cytology, fluid analysis, or other testing where analysis and 
      reporting is site specific.
    ▫ Date and time of collection.
    ▫ Initials of phlebotomist.
  2-The correct patient identification:
  •Is critical for hospital patients this is accomplished 
   by checking the identification wrist band for the 
   correct name and hospital identification number. 
  •The procedure for out patient is not as easy. The 
   phlebotomist should ask the patient for his or her 
   full name and any other information specific for 
   the patient that can be verified by the requisition 
   form.