Operations Manual for  
 Owners and Managers of  
 Multi-Unit Residential Buildings
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                 Operations Manual for  
               Owners and Managers of  
           Multi-Unit Residential Buildings
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                            Issued also in French under title:  
               Manuel des opérations à l’intention des propriétaires et des gestionnaires de collectifs d’habitation 63088
                  Although this information product reflects housing experts’ current knowledge, it is provided for general information purposes only. 
                  Any reliance or action taken based on the information, materials and techniques described is the responsibility of the user. Readers 
                  are advised to consult appropriate professional resources to determine what is safe and suitable in their particular case. Canada 
                  Mortgage and Housing Corporation assumes no responsibility for any consequence arising from use of the information, materials  
                  and techniques described.
                  National Library of Canada cataloguing in publication data
                   
                  Main entry under title: Operations manual for owners and managers - multi-unit residential buildings
                  Issued also in French under title: Manuel des opérations à l’intention des propriétaires et des gestionnaires - collectif d’habitation.
                  ISBN 0-662-33343-8
                  Cat. no. NH15-406/2003E
                  1. High-rise apartment buildings - Management - Handbooks, manuals, etc.
                  2. Apartment houses -- Management - Handbooks, manuals, etc.
                  I. Efficiency Engineering Inc.
                  II. Canada Mortgage and Housing Corporation.
                  TH4820.O63 2003 647’.92’068        C2003-980015-6
                  © 2004 Canada Mortgage and Housing Corporation.
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                  (CHIC) at chic@cmhc.ca; 613-748-2367 or 1-800-668-2642. For permission, please provide CHIC with the following information: 
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                  Revised 2017
                  Printed in Canada
                  Produced by CMHC