AUTOMOTIVE BUSINESS  
                                          OVERVIEW 
                        By Riyanto (Head of After Sales Business Process Improvement – Auto2000) 
   AUTOMOTIVE CUSTOMER PREFERENCES                                                                                                                                                                 Automotive Business  
                                                                                                                                                                                                              Overview 
    CONSUMER’S CHANGING AUTOMOTIVE EXPECTATIONS AND THE EVOLVING 
    MOBILITY ECOSYSTEM 
                                                          Interest in hybrids driven by 
         Overall value ranked as the                      cost and convenience, while                                                                                                   Consumers “pump the 
             primary factor when                             interest in connectivity                        Interest in full autonomy grows, but consumers                             brakes” on interest in 
              evaluating brands.                               centers on safety.                                      want a track record safety.                                      autonomous vehicles. 
                    2010                                             2012                                                         2017                                                           2019 
                                              2011                                           2014                                                                      2018 
                                                                                   Shared mobility emerges as 
                                 “Cockpit technology” and the                       an alternative to owning a 
                                   shopping experience led                                   vehicle. 
                                        differentiators.                                                                                                    Consumers in many global 
                                                                                                                                                            markets continue to move 
                                                                                                                                                                away from internal 
                                                                                                                                                            combustion engines (ICE). 
   Source:                                                                                               INTERNAL 
  AUTOMOTIVE BUSINESS OVERVIEW                                                                                                 Automotive Business  
                                                                                                                                       Overview 
                WHO ARE THE OEMS TRYING TO SELL TO? 
                                                                                    REVENUE STREAMS OF AUTOMOTIVE BUSINESS 
                                                                     INTERNAL 
    GLOBAL MARKET VEHICLES                                                                                                                                                                                                                                                                                   Automotive Business  
                                                                                                                                                                                                                                                                                                                               Overview 
                                                 GLOBAL OEM WISE SALES VOLUMES-IN MILLIONS                                                                                                                      ANNUAL GLOBAL PASSANGER-CAR & LIGHT-DUTY  
                                                                                     VOLKSWAGEN        TOYOTA                                                                                                   VEHICLE SALES, to 2030 
                                                                                          TOYOTA       VOLKSWAGEN     
                                                                       RENAULT NISSAN MITSUBISHI       RENAULT NISSAN MITSUBISHI 
                                                                                      STELLANTIS        GENERAL MOTORS 
        Source: Fiat Group World (2020) 
                Comparison Chart above shows how the dynamics have changed in 2019 v/s 2020. Covid-19 has a huge impact on 
                automotive sector around the world, which resulted in a decrease in vehicle sales across all brands. 
                                                   Meanwhile, Tesla is now the world’s most valuable automaker                                                                                                  GLOBAL EV AND ICE SHARE 
                                                                                                                                                                                                                                                                                                     In  2040,  the  number 
                                                                                                                                                                                                                                                                                                     of       EV       passenger 
                                                                                                                                                                                                                                                                                                     vehicle  predicts  will 
                                                                                                                                                                                                                                                                                                     be more than ICE 
   Tesla’s market cap has shot up by over 375% 
   over the past year, and the company is now                                        TESLA                                          TOYOTA                                VOLKSWAGEN 
   the most valuable automaker on the planet.                                                                                                                                                                      Source: Bloomberg NEF (2020) 
                                                                                                                                                    Source: visualcapitalist.com -  Ycharts (2020) 
                                                                                                                                                                   INTERNAL